Refund policy

All items qualifying for returns must be returned within 30 days of receiving the items.  Returns are only accepted if you contact us within 5 days of receiving your order.

Returns are only accepted for the following:

• Items are not as described/ pictured
• You received the wrong items
• Item arrived broken

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at indigocrystalart@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at indigocrystalart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the cost of the items. Shipping costs are non refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.